Find Eat Local General Terms & Conditions


Who operates this website?

This website (including text, images, videos, software, products, services and other information contained in or presented on the website; all together the "Website") is provided by Res Rei d.o.o. located Cesta v Rošpoh 41, 2351, Kamnica Cesta v Rošpoh 41, Slovenia (“FindEatLocal”).

You can contact us by email (info@findeatlocal.com) or by phone using these number +386 40 677 870.

Bookings 

Bookings through the Marketplace are subject to the General Terms and Conditions of FindEatLocal as well as the General Terms and Conditions of the Supplier of tours.

FindEatLocal offers end customers (“Customers”) to book tours, tastings, culinary classes, local attractions, activities and farm accommodations (“Services”) all over the world. The offers are placed online by a range of local partners (“Suppliers”). FindEatLocal works only with local businesses, such as local food and wine providers, tour operators, local farms and other local experience providers, who provide authentic local experiences that reflect the local, regional or national cuisine, heritage and culture.

The Suppliers´ offers can be accessed via www.findeatlocal.com website, where the bookings can be made. FindEatLocal does not operate as the organizer, seller or other contract partner with regards to the tourist service agreement with the Customer. When Customers book services via FindEatLocal Marketplace, a corresponding contract shall be concluded directly between the Customer and the Supplier. FindEatLocal is not a contract party with regards to the tourist services offered on this booking Marketplace. All bookings through this site are subject to these Terms & Conditions of FindEatLocal as well as the General Terms and Conditions of the Suppliers.

FindEatLocal Terms & Conditions regulate the legal relationship that arises from the agreement between FindEatLocal, Supplier and Customer. They outline what we expect from Customers and from Suppliers to meet both satisfaction. They apply to any use of the FindEatLocal Platform.

Acceptance

Customers may use the Marketplace only on condition that they accept the Terms & Conditions and agree to be bound by all parts of the Terms & Conditions. Unless otherwise stated, bookings made through FindEatLocal Marketplace are subject to these Terms & Conditions.
By accepting FindEatLocal Terms & Conditions, Customers agree to use FindEatLocal only for personal, noncommercial use and only for lawful purposes. It is not allowed to use this site for false or fraudulent request and to use robots or other automated means.

If Supplier includes additional terms and conditions for his Services that go beyond FindEatLocal Terms & Condition, Customer is responsible for observing these additional terms.

Changes to Terms & Conditions

FindEatLocal reserves the right to change this Terms & Conditions at any time, with immediate effect and without stating the reason in order to improve the services offered through the Marketplace. If FindEatLocal makes amendments, they apply as of the date of their publication on the website. Customers will not be directly informed of such changes. It is expected that Customers regularly refer to this section to make sure they are familiar with any changes in Terms & Conditions. If Customers continue to use FindEatLocal Marketplace after the changes in Terms & Conditions, they automatically agree to have accepted the new Terms & Conditions and can be bound by these terms.

Content

FindEatLocal is not responsible for the accuracy, completeness, reliability or suitability of the Suppliers´ information on FindEatLocal Marketplace. FindEatLocal may change, add or remove any information on the website at any time at its sole discretion, without specifically informing of any such change.
In accessing or using the website, the Customer may be exposed to content that is offensive, indecent, inaccurate or otherwise inappropriate. FindEatLocal will not have any liability relating to it and therefore the Customer accesses the website at his own risk.
FindEatLocal website may also contain links to other third party websites. FindEatLocal does not assume any responsibility for third party content. We recommend reading the policies of third party websites.
Booking process

Customers can use FindEatLocal website free of charge in order to search for Services offered on this website. Once they entered his/her desired Service (tour type, destination, number of participants, price options,…), customers can make a contractual order to Supplier, by clicking on the button “book now”. No registration is needed in order to make a booking.

By clicking the button on the purchase form, the Customer agrees fully and without reservation to all the conditions of purchase appearing on the website at the time.

Binding contract requires a booking request through the FindEatLocal Marketplace and also the Supplier´s acceptance of that request. Once the Supplier has accepted and confirmed the Customer´s order, the payment of the chosen service will be initiated. FindEatLocal is permitted to collect the invoiced amounts in the name of and behalf of the Supplier. FindEatLocal will send Customer his booking and payment confirmation via e-mail.

FindEatLocal reserves the right to cancel any request if there is a technical error, if the payment information was unverifiable or inaccurate and if the request shows signs of fraud.

If Customer does not pay for the booked service according to the agreed due date of payment and the Supplier is able and prepared to perform the contractual service or there is no legal or contractual right of retention for the Customer, FindEatLocal is permitted to charge the Customer the full amount.

Payment

FindEatLocal is permitted to collect the invoiced amounts in the name of and behalf of the Supplier. All Services booked via FindEatLocal Marketplace require full payment prior its execution and via FindEatLocal Marketplace.

The Customer will be notified of the payment methods permitted for the respective Service during the order process. FindEatLocal accepts all major credit card companies and PayPal and there is no charge or service fee for processing credit or debit card payments. Upon the authorization of the payment, the Customer consents to his/her payment information being used for the collection of payments by the creditor.

If the Customer currency is different than the one used in the country where the Service is executed, FindEatLocal can demand payment in the national currency of the Supplier. The foreign currency will be converted based on the current exchange rate at the time the contract is concluded. The Customer will be charged the conversion charge.

Availability and warranty

FindEatLocal can redesign the Marketplace at any time at its discretion. It may change, add or remove information on the Website and its structure and functions at any time at its sole discretion. However, this changes will not influence existing agreements not the execution of them.
FindEatLocal is not responsible for the accuracy of data provided by third parties (Supplier). It does not provide any warranties in relation to its correctness, completeness and reliability. The same applies for content linked to the Website or which are linked to from it or referred to.
FindEatLocal takes no responsibility for the realization of corresponding agreement and performance of Services by the Supplier. In the event of questions and claims the contact partner of the Customer is the respective Supplier. Any communication between Customer and Supplier must be carried out via FindEatLocal Marketplace.
FindEatLocal is not liable for personal or material damage incurred by the Customer. FindEatLocal accepts no responsibility for any sickness, government restrains, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation or any other causes beyond FindEatLocal control.
FindEatLocal is not responsible to include insurance into the pricing. Customer is responsible for providing sufficient insurance protection, depending on the activity booked. FindEatLocal cannot be hold responsible for death, injury to life, limb or health of Customers.
FindEatLocal is not responsible for any damage, loss, claims or expenses of any kind, derived from the use of the website, viruses, operating failures, outages or transmission failures when using the web or other conditions beyond their control.
FindEatLocal is not responsible if the Customer arrives late to the meeting point, has no appropriate equipment, no required documents or does not meet any other demands, stated in Supplier´s terms and conditions.

The Supplier reserves the right to exclude the Customer from any activity if the Customer does not meet Supplier´s required conditions (e.g. age, health condition, equipment, Customer´s participation would endanger someone else,…). In this case the paid price shall not be refunded.

Due to unforeseeable or unavoidable conditions, the Supplier has the right to make non-essential changes to his program.

Pricing

All prices advertised on FindEatLocal are quoted per person/per service (unless otherwise specified) and include VAT and all other taxes. Local taxes may be charged on site. Price quotations are subject to change without notice, until a booking has been confirmed.

Cancellation and refunds

The following cancellation fees will be charged:

No refunds will be made for cancellations within 48 hours prior to a tour, if not otherwise stated in Supplier´s terms and conditions
No shows will receive no refund.
For cancellations made up to 48 hours before the tours starts, the paid amount will be fully refundable.
The cancellation process will be complete, once the Customer receives a cancellation email from FindEatLocal.
The refund will be processed to Customer credit card used for the booking. The amount will be credited at the end of the current invoicing period. The exact time of the refund depends on the user’s credit card agreement. The refund by bank transfer shall be done within seven bank working days.

Extraordinary cancellations

In case the execution of the Service is not possible due to weather conditions, official measures, strikes or force majeure, the Supplier has the right to cancel the booked activity. In that case the paid price is refunded.
Industrial and intellectual property
The website is protected by copyright and any other intellectual property rights.
The Website may be accessed and views, but not incorporated into other websites. Contents, graphic elements, logos, designs, images, source code and other elements that form part of the website may not be copied, reproduced, republished, downloaded, posted, broadcasted, transmitted in any way without prior written consent, except for non-commercial, personal use. Any misuse may be reported and pursued through the legal means.

Applicable law and jurisdiction

These Terms & Conditions are governed by and construed in accordance with the Laws of Slovenian jurisdiction.